Web 2.0 is big news, and people are flocking to libraries to use public computers to be a part of this trend. They expect each staff member to know all the answers to their questions about every single page on the www. If there is an error on a webpage, they often complain to us and expect us to fix it. It takes time and patience to get familiar with all of the offerings on the web. Patrons need to take their time and explore, but that’s difficult when the timer on their internet session is ticking down. I’m glad that we have the opportunity to participate in this Web 2.0 Exploration Project. It has made me feel more comfortable with the technology, and I can better serve our customers.
I will never be an expert. As I learn each new thing, there are several more new things emerging. And the things I have learned are changing. So I will need to constantly work at it to keep up. But I hope I will always take the time to sit down and enjoy a good book.
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